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Victoria’s Secret

2011 to 2015

I managed and designed daily site updates and site launches for the Victoria’s Secret e-commerce site. My responsibilities included seasonal concepting, presentations to senior leadership - including the CEO, and partnerships with multiple teams (catalog design, copywriters, marketing, merchants, photo, and photo retouching). We used A/B testing, customer feedback, customer mindsets, and click rates to optimize the site daily. For each product launch, we designed cohesive design systems that would be used to paint the website to present a unified message. I supported the UX team in optimizing web functionality, site architecture, user interface, and navigation.

Sr. Web Designer
Art Direction
E-commerce Design
Editorial Design

Victoria's Secret homepage featuring a bra collection. Below the feature are two offers above a visual navigation of popular categories. Victoria's Secret homepage featuring a bra launch for a collection called Fearless. The design is a takeover of the page, showing the matching fragrance and accessories as well as a free tote bag. Below the feature is a visual navigation of popular categories.
Victoria's Secret homepage featuring the launch design for the holiday season, with the headline Dreams and Fantasies. The visual navigation below the main feature is also styled in a golden snowflake design. Victoria's Secret homepage further along in the holiday season. This design came after the black friday shopping event so it is more sale focused. The page is sitting next to the previous homepage to show how the holiday design style guide evolved over the season, using the same fonts and design system.

Product Launch Campaign

The pages below show how the product launch design system was carried across multiple category pages.

Victoria's Secret homepage featuring a Dream Angels product launch. Panties landing page featuring Dream Angels.
Bra landing page featuring Dream Angels. Sleep landing page featuring Dream Angels.

A/B Testing

The screens below show an unusually complex A/B test to see if the visual layout of the homepage affected click through rates. When doing giveaway offers, we always designed a control without the gift for when it ran out, making this test require four designs.

Victoria's Secret homepage with an earlier homepage design style. The feature is a large hero image with a message, and the visual navigation sits below the message over the hero image in five small vertical cards. This design often required the designer to extend the background of the hero image by hand in photoshop. Victoria's Secret homepage experimental design, featuring a page that is a collage of Victoria's Secret Pink photography without a visual navigation to other parts of the site.
Homepage with same hero design and card navigation, with the giveaway offer removed. Victoria's Secret homepage experimental design, with the givaway offer removed.

Wireframing Site Updates

At Victoria's Secret, we would get a list of priorities for each day for each page of the website from the product merchants. Below is an example of how the homepage could evolve each day over a single week, with the red marker signaling a change. It was important to wireframe out these designs with the art director before producing high fidelity comps because the design work was very intensive for each section.

Homepage wireframe for Feburary 28. There is a feature for Free Shipping with Panty purchase, Secret Rewards Card banner, below is visual navigation for swim, sports bras, dresses, bikini mixer, and Pink. Homepage wireframe for Saturday, March 1. Bikini mixer moves up to a section with more prominance, and lounge is a new visual nav element. Homepage wireframe for Sunday, March 2. The homepage feature is changing to say Ends Tomorrow. Homepage wireframe for Monday, March 3. The homepage feature is changing to say Last Day, and the visual nav below is updating to new images with the same categories. Homepage wireframe for Tuesday, March 4. The homepage feature is completely updating to feature Swim and a free tote. A new offer banner is coming in below Secret Rewards Card, bikini mixer is moving back down, and Pink lounge is replacing Pink. Homepage wireframe for Wednesday, March 5. Most things stay the same with offer changes in the feature and an Ends Tomorrow in the new offer banner. Homepage wireframe for Thursday, March 6. Most things stay the same with offer countdowns in the feature and offer banner. Homepage wireframe for Friday, March 7. The whole homepage turns over and has completely new design to feature the Spring Sale. Homepage wireframe for Saturday, March 8. The whole homepage turns over again and has a new design with featured categories. Homepage wireframe for Sunday, March 9. Homepage stays the same, with a couple offer count downs.

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JPMorgan Chase

ui design, ux research, pattern library design