JPMorgan Chase

Senior User Experience Designer

Mar 2020 - Feb 2023

Lead User Experience Designer

Feb 2023 - Current

In my role at Chase, I have been a part of a user experience team tasked with the goal of modernizing the company’s servicing platforms for frontline specialists. When we started, the specialists were using different applications based on the account type being serviced. Each of these applications had their own design and architecture, and many were over 30 years old.

Bringing a strong visual design background to the team, I excelled at documenting design patterns and providing feedback to across the team and to adjacent teams to drive consistency throughout the new experiences. When we committed to using Chase’s new design system, I studied the documentation and contributed components. The most rewarding part of my job is participating in design reviews and collaborating with others to solve design challenges.

I have also supported diversity and inclusion efforts. I have helped plan events and have participated as a panelist on talks with 300+ attendees about non-visible conditions and accessibility within the workplace. I also organize a book club and present engagement activities at quarterly all-hands events.

My work at Chase is considered proprietary information, so I am unable to show examples here. Please reach out to discuss more!

Cross-functional collaboration
Design based on data, research and current best practices
Figma for design and prototyping
Pattern libraries
Design systems
Creating intuitive design with legal/regulatory requirements and complex financial use cases
WCAG ADA compliance